Description: An overview of the UTAX Direct Service outlining all elements of the service and examples of customer feedback
Main points:

• 99% of end user customers were “very satisfied” or “satisfied” with the level of service from our technicians
• 89% of end user customers who took our Technician Feedback survey said the overall experience provided by our Technicians was “Excellent”
• 11% increase in total UTAX Direct Service MIF since February 2018
• SLA of 8 hours and first-time fix rate of 95%

Download the case study